Coastal Luxury Pools
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Privacy policy

Effective August 17, 2026Coastal Luxury Pools · Emerald Coast Pool Solutions, LLC

Coastal Luxury Pools respects your privacy. This policy explains what information we collect when you contact us or use our website, how we use it, and the choices you have. It also sets out the terms of our text messaging program.

Information we collect

We collect only what we need to respond to you and deliver our services.

Information you give us. Your name, phone number, email address, project address or service location, and anything you tell us about your project when you submit a form, use our website chat, call, text, or email us. If you send us photographs or documents through our chat, we keep them with your inquiry.

Service and account information. Records of consultations, proposals, contracts, scheduled work, service visits, warranty claims, and payment history.

Technical information. When you visit our website we may automatically receive your IP address, browser type, device type, pages viewed, and referring page.

How we use your information

To respond to your inquiry and provide a quote or consultation.To design, build, renovate, service, or repair your pool and to honor warranty obligations.To schedule appointments and send appointment, service, and project status updates.To process payments and maintain business records.To comply with legal, licensing, permitting, and tax requirements.To improve our website and our services.

We do not sell your personal information.

Required disclosures

Text messaging & SMS terms

Consent and how you opt in

We text only the numbers that have opted in, and giving us your number is not by itself an opt-in. Our website form and our website chat ask only whether we may call or email you about your request; neither collects consent to text. Where we do collect consent to text, it is never pre-selected for you, and consent to receive text messages is never a condition of purchase.

What we send

Messages relate to your project or service account: quote follow-ups, appointment confirmations and reminders, crew arrival notices, project status updates, service and maintenance notifications, and replies to questions you send us.

Message frequency

Message frequency varies with the activity on your project or account. Most customers receive messages only around a scheduled estimate, an active build, or a service visit.

Cost

Message and data rates may apply. Coastal Luxury Pools does not charge for text messages, but your mobile carrier’s standard rates apply.

How to opt out

Reply STOP to any message at any time to stop receiving texts from us. You will receive one confirmation message and then no further texts. You can rejoin by texting START or by asking a member of our team.

How to get help

Reply HELP to any message, or call us at 850.333.5369.

Carriers and delivery

Carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your carrier and is not guaranteed. Text messaging may not be supported on all carriers or devices.

Mobile information and third parties

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent are never shared with any third party, with the sole exception of aggregators and service providers that we use to deliver the text messages themselves. Those providers are contractually restricted to that purpose and may not use the information for their own marketing.

How we share information

We share personal information only as needed to run our business, and never with data brokers or for third-party marketing. We may share it with:

Service providers who work on our behalf, such as our customer relationship system, text messaging and email providers, scheduling software, and payment processors.Subcontractors and suppliers where necessary to complete your project, limited to what the work requires.Government authorities where required for permitting, licensing, inspection, or by law.Professional advisors such as accountants and attorneys, under a duty of confidentiality.

Cookies and analytics

This website does not set advertising cookies, and we do not use third-party analytics that profile you across sites. We use Google Search Console to see how our pages perform in search results; it reports on our own site and does not place cookies on your device or identify individual visitors.

Our website chat is provided by HighLevel and stores an identifier on your device so that a conversation carries across pages, and so we can greet you by name if you return. That identifier is used only to run the chat — not to advertise to you, and not to follow you on other websites. Cookies may also be used where they are strictly necessary for the site to function. You can control cookies through your browser settings. Blocking them may affect how parts of the site work, including the chat.

Our contact forms are protected by Google reCAPTCHA, which helps us tell real inquiries from automated spam. To do this, reCAPTCHA collects hardware and software information from your device and browser and sends it to Google for analysis. This information is not used by us for any other purpose, and reCAPTCHA is only active on pages with a form. Google’s use of that information is governed by the Google Privacy Policy and Terms of Service.

Your choices and rights

Reply STOP to any text message to stop receiving texts.Use the unsubscribe link in any marketing email to stop receiving those emails. We will still send messages necessary to your active project or service account.Ask us to access, correct, or delete the personal information we hold about you. We may need to keep certain records to meet legal, warranty, and contractual obligations.Ask us how we obtained your information and who we have shared it with.

To make a request, contact us using the details below. We will respond within a reasonable time and may need to verify your identity first.

Retention, security, and children

We keep personal information for as long as needed to serve you, honor warranty terms, and meet legal and tax requirements, then dispose of it securely. We use reasonable administrative and technical safeguards to protect it, though no method of transmission or storage is completely secure.

Our services are directed to adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. When we do, we will revise the effective date at the top of this page. Material changes to our text messaging program will be communicated to enrolled numbers before they take effect.

Contact us

Questions about this policy, or about the information we hold about you. Our office is located at 161 Goldsby Rd, Ste A, Santa Rosa Beach, FL 32459, open Monday to Friday, 8am to 5pm CST.

Legal entityEmerald Coast Pool Solutions, LLC
doing business as Coastal Luxury Pools
Mailing address1031 US Hwy 90, Ste 3 #126
DeFuniak Springs, FL 32433